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A week’s labor June 15, 2007

Posted by Arun Rajagopal in India, Indian Railways, Travel.

Life’s been extremely happening in the past week, with me traveling to Mumbai and Igatpuri and coming back to Kerala. The week has a seen a lot of adventures, a little bit of work, long train journeys, lots of railway photography and interesting experiences. Rather than tell you about my week in a chronological story format, I think it would be a good idea to tell you about incidents & experiences as they come to my mind, more in a disjointed fashion. What say you?

Firstly, a word about Airtel, the mobile service provider whose prepaid connection I use.

No more roaming blues
I got impeccable roaming coverage wherever I went. I never made any calls as such, but extensively used SMS. It’s a pity though that they have increased their international SMS rates from Rs 3 to Rs 5. Someone else who has a good standing in my book is Western Railway.

Customer Service to the core
I swear by the super-professional staff at the foreign tourist counter at Western Railways Reservation Centre at Churchgate, Mumbai. They are professional, considerate, caring & smile – which are qualities I admire in people in the service industry. The lady at the counter sacrificed a good part of her lunch break to help me get tickets from Mumbai CST to Igatpuri and back. She accommodated my request to travel on the Punjab Mail and gave me a convenient connection back to Mumbai on the 13th morning so that I could catch my train to Kerala. She battled with the reservation system for over 20 mins before issuing my tickets while I shared my life story so far. If you are a foreign tourist interested in seeing India through some extensive rail travel, I recommend that you get your tickets & travel advice / support from the Western Railways foreign tourist counter at Churchgate. Of all such counters I’ve been to in India, I think they are the best.


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