The top 10 aviation photos of 2010, starring snow December 21, 2010Posted by Arun Rajagopal in Airlines, Aviation.
Tags: Airbus, Airlines, Boeing, Europe, Snow, Winter
There’s something magical about snow and winter that gives a unique character to airplanes and aviation. The white bleary landscapes make us have a closer look at these elegant flying machines and remind us of their resilience when it comes to dealing with the rough elements of nature. We also think of the invisible people who work round the clock to keep them flying. So without much ado, here’s my favorite pick of aviation snaps of airplanes from around the world posing in front of snow, all clicked in December 2010.
1. easyJet A319 flying in front of a snow-laden cliff in Innsbruck, Austria.
Pic Credit: Emanuel Linert
2. A Southern Air Boing 747-400 Freighter takes off from Amsterdam, Schiphol, Netherlands leaving a plume of snow behind.
Pic Credit: Maarten-sr
3. An Air Mauritius Airbus A340-300 lands at Paris Charles De Gaulle Airport.
Pic Credit: Pascal Maillot
4. A Lufthansa Airbus A321-231 gets deiced at Munich Franz Josef Strauss International Airport.
Pic credit: Manuel Recht
5. A Singapore Airlines Airbus A380-841 at Zurich Kloten Airport proves to the world that it is the world’s largest snowblower.
Pic Credit: Sandro Mederle
6. A majestic China Airlines Cargo Boeing 747-409F wishes Merry Christmas to everyone at Prague Ruzyne Airport.
Pic Credit: Peter Volek
7. An Egypt Air Cargo Airbus A300B4 is reverse snow plowing at Bruges Ostend Airport in Belgium.
Pic Credit: Luc Van Belleghem
Pic Credit: Fred Seggie
9. A LinxAir Embraer Legacy series corporate jet looks a bit flummoxed in the snow at Samedan, Switzerland.
Pic Credit: Danijel Jovanovic
10. Snow covered cockpit of the famous Jumbo Hostel made out of a Boeing 747-212B at Stockholm, Sweden.
Pic Credit: Stefan Sjogren
The airliners of the future from Airbus, Boeing & Comac November 20, 2010Posted by Arun Rajagopal in Airlines, Aviation, Marketing.
Tags: Boeing, Airbus, B787, Dreamliner, A350, A380, Comac, Intercontinental, C919, B747-8F
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In a previous post comparing Airbus airliners versus Boeing airplanes, I said we would talk more about airplanes that have been recently launched or currently under development. All of us have heard about the Airbus A380, the Airbus A350 and the Boeing 787 Dreamliner, airliners that are currently generating a lot of media buzz.
Here’s a quick primer into these airliners of the future that you will spot in airports around the world in the years to come.
The world’s largest passenger airliner, the wide-body, four-engined Airbus A380 is also the world’s first truly double-decker airplane. TheA380 made its first commercial flight on 25 October 2007 from Singapore to Sydney with Singapore Airlines.
The A380 seats 525 people in a typical three-class configuration or up to 853 people in all-economy class configurations. The A380-800 can fly up to 15,200km, sufficient to fly from New York to Hong Kong at a cruising speed of Mach 0.85 (about 900 km/h or 560 mph at cruising altitude).
The Airbus A380 was developed as an alternative to rival the Boeing 747, the historic leader in the ultra-large commercial aircraft sector dominated by Boeing.
There are currently 39 A380-800s flying in the world; operated by 5 major airlines – Singapore Airlines, Emirates, Qantas, Lufthansa and Air France. Emirates is currently the largest operator of the A380 with 14 in service out of its total of 90 on order, the largest amount of any carrier. There are a total of 234 orders for the A380-800. Airbus is expected to start producing an enhanced version A380-900 and a freighter version in the future.
The A380 is one of the most talked-about airplanes in the history of aviation. As the largest passenger carrier, the A380 is expected to be the mainstay of the fleet of hub and spoke airlines such as Emirates who are in the race to be the leading global carrier. The A380 is known for bringing new standards of comfort and luxury to travelers on airlines such as Emirates who offer onboard spas and private suites. The A380 has also brought new operating efficiencies. Airbus promotes the A380 as using 2.9 litres of fuel per passenger per 100 kilometres, against the current airline fleet average of 5 litres, but these figures are argued by rival manufacturers.
By July 2010, the 31 A380s then in service had flown 156,000 hours with passengers in 17,000 flights, transporting 6 million passengers between 20 international destinations. The list price of an Airbus A380 is $346.3 million.
A380s belonging to Singapore Airlines (11), Qantas (6) and Lufthansa (4) are fitted with Rolls-Royce Trent 900 engines while those belonging to Emirates (14) and Air France (4) are fitted with Engine Alliance (a joint venture between GE and Pratt & Whitney) GP7000 engines.
The Qantas Saga
On 4 November 2010, Qantas Flight 32 operated by an A380-800 suffered an uncontained engine failure en route from Singapore Changi Airport to Sydney Airport and was forced to return to Singapore for an emergency landing. The engine blowout and fire was blamed on an oil leak resulting from a faulty engine component, leading to wing damage and scattering of engine debris on an Indonesian island. The entire fleet of Qantas A380s was grounded after the incident and the airline has said that over 40 Rolls-Royce engines in the fleet need to be replaced. Singapore Airlines and Lufthansa (with newer versions of Rolls-Royce engines) grounded their fleets for checks and replaced a couple of engines before taking back to the skies.
Airbus is planning to claim financial compensation from Rolls-Royce after revealing that A380 deliveries may suffer next year.
This incident is the first major hiccup in the Airbus A380 success story leading to major publicity woes for Airbus, Rolls-Royce and Qantas. However, the A380 is expected to continue its reign as the superjumbo of the skies for a long time to come.
Boeing 787 Dreamliner
The Boeing 787 Dreamliner, a long range, mid-sized, wide-body, twin-engine jet airliner is Boeing’s most fuel-efficient airliner and the world’s first major airliner to use composite materials for most of its construction.
The 787 is Boeing’s answer to the A330 family of aircraft produced by Airbus and is designed to replace Boeing’s 767 family of aircraft.
By September 2010, 847 Boeing 787s had been ordered by 56 customers. The 787, which has been plagued by problems since the program launched in 2004, is currently more than three years behind schedule. Boeing’s plans to deliver the first 787 to Japan’s All Nippon Airways by the end of 2010 has been thrown out of gear following an electrical fire on a test flight on 9 November 2010. A Bloomberg report recently said that “Boeing may not be able to deliver the first plane until 2012.”
The Dreamliner has been touted by Boeing as the most fuel-efficient and eco-friendly aircraft to date. It is also packed with features that aim to give the passenger a more comfortable flight.
In a major shift away from traditional aluminum and titanium, nearly all of the aircraft’s fuselage and wings are made of composites. That allows the wide-body jet to use 20 percent less fuel than similar planes and make less noise. Other features include more room, cleaner cabin air, wider windows with automatic dimming and LED mood lighting. The 787s will come with Rolls-Royce Trent 1000 or General Electric GEnx engines.
The 787, which has a list price of around $161 million for a basic model, is configured in two versions — a 787-8 carrying 210 passengers and a 787-9 carrying almost 300 people. They will carry passengers non-stop on routes between 6,500km and 16,000km at speeds up to Mach 0.85.
The Airbus A350
The A350 will be the first Airbus with both fuselage and wing structures made primarily of carbon fibre-reinforced polymer. The A350 is designed to compete with the Boeing 777 and the Boeing 787.
There are many similarities between the A350 and the B787. The A350 will be made from 53 per cent carbon fiber; the 787 is 50 per cent carbon fiber. However a key difference is that the A350 heavily borrows from the A380 family in terms of technology and will also seat more passengers than the B787. In terms of list prices, the A350 is more expensive than the B787. The A350 costs $225-$285 million; while the Boeing 787 comes at $150-$205 million.
Airbus claims that it will be more fuel-efficient, with up to 8% lower operating cost than the Boeing 787. It is scheduled to enter into airline service during the second half of 2013. The launch customer for the Airbus A350 is Qatar Airways, which ordered 80 of them.
The A350 will be launched in 3 variants (A350-800, -900 and -1000), with a seating capacity of 270, 314 and 350 passengers respectively. As of now, all A350 jets on order will be powered by Rolls-Royce Trent engines.
As of October 2010, 35 customers have placed 573 firm orders for the A350 family of airliners.
The Boeing 747-8
The Boeing 747-8 is the fourth-generation Boeing 747 version, with lengthened fuselage, redesigned wings and improved efficiency. The 747-8 is the largest 747 version and will overtake the A340-600 as the longest passenger aircraft in the world.
The 747-8 first flew on February 8, 2010. Delivery of the first 747-8 freighter has been postponed multiple times and is now expected in mid-2011 with the passenger model delivery to follow.
As of June 2010, 109 Boeing 747-8s were on order, 76 of the freighter version, 32 of the passenger version, and one VIP version. The passenger version of the 747-8, called the Intercontinental has not enjoyed much success in terms of orders, with airlines preferring the larger A380.
Boeing claims that the 747-8 is more than 10 percent lighter per seat and will consume 11 percent less fuel per passenger than the A380, translating into a trip-cost reduction of 21 percent and a seat-mile cost reduction of over 6 percent.
The 747-8 Intercontinental costs between $293 and $308 million while the 747-8F costs between $301.5 and 304.5 million.
A key feature of the 747-8 will be the presence of raked wingtips that are found on the B777 and 787 models that will eliminate the winglets commonly found on the 747-400.
The Comac C919
The Comac C919, China’s first commercial passenger aircraft is vying to be a serious contender to Boeing 737 and Airbus A320, the current world market leaders in narrow body aircraft.
Commercial Aircraft Corp of China Ltd (Comac) recently received 100 orders for the single-aisle C919 at the Zuhai Airshow. Slated for production in 2016, the C919 can seat up to 168 passengers. Many crucial systems in the jet are being developed in partnership with big names in Western aviation such as Honeywell.
China is the world’s fastest-growing aviation market. By one estimate, air passenger traffic in China is projected to expand by nearly 8% annually for the next 20 years. The country plans to build 70 airports by 2020.
To meet demand, China’s domestic airlines will need to buy an estimated 4,330 new aircraft valued at $480 billion over the next two decades. Currently Boeing and Airbus each control about half the Chinese market for big planes. China is hoping to use the C919 to capture a good share of the domestic market. Check out more buzz on the C919 on Flightblogger.
Hope this was useful & till next time, happy flying!
25 fast facts on the 25th anniversary of Emirates October 25, 2010Posted by Arun Rajagopal in Airlines, Aviation, Marketing, UAE.
Tags: Airbus, Airlines, Aviation, Boeing, Dubai, Emirates
Emirates, the national airline of Dubai, United Arab Emirates celebrates its 25th anniversary today. With a capital of $10 million (AED 36.7 million) and 2 used Boeing 727-200 aircraft in 1985, Emirates has come a long way to be one of the world’s leading airlines.
Here are 25 fast facts on Emirates.
- Emirates operates over 2,400 passenger flights per week from Dubai International Airport Terminal 3, to 105 cities in 62 countries across 6 continents.
- Emirates is one of the only nine airlines in the world to operate an all wide-body aircraft fleet. They don’t do small, baby!
- Emirates has 151 aircraft in its fleet including 7 freighters and is among the youngest in the skies, with an average age of 69 months.
- Emirates is the world’s largest operator of Boeing 777s with 86 aircraft in fleet & 55 on order.
- Emirates is the world’s largest operator of Airbus A380s with 13 aircraft in fleet & a whopping 77 on order.
- Emirates generates 36.5% of its revenue from Europe & Americas & spends 35.1% of its revenue on fuel.
- Emirates operates three of the ten world’s longest non-stop commercial flights from Dubai to Los Angeles, San Francisco and Houston.
- Emirates is the largest airline in the Middle East in terms of revenue, fleet size, and passengers carried.
- In 2010, Emirates was the sixth-largest airline in the world in terms of international passengers carried and largest in the world in terms of scheduled international passenger-kilometres flown.
- In 2010, Emirates was voted the eighth best airline in the world by Skytrax.
- On 8 June 2010, at the Berlin Air show, Emirates ordered 32 A380s worth $11.5 billion. The deal was the biggest single order for the world’s largest passenger aircraft.
- Emirates currently flies A380s to 11 cities around the world and resumes its A380 service to New York JFK on 31 October 2010.
- Dubai International Airport’s Terminal 3 was built exclusively for the use of Emirates at a cost of $4.5 billion and officially opened 14 October 2008. Terminal 3 is the largest building in the world by floor space, with over 1,500,000 sq. m. (370 acres) of space.
- Emirates ranks as the largest airline in the world by international seating capacity, according to the latest annual report by IATA.
- Emirates plans to have over 320 aircraft by 2018.
- In 2009, Emirates was voted the second best First Class by Skytrax.
- Emirates became the first airline in the world to introduce a personal entertainment system on a commercial aircraft after introducing the world’s first seat-back screens in 1992.
- ICE (Information, Communication, Entertainment) is the in-flight entertainment system operated by Emirates, and features between 600 and 1000 channels, the largest offering in the world.
- Skywards, the frequent flyer programme of Emirates has 5.72 million members.
- Emirates has been involved in two of the largest football sponsorship deals ever seen. Its 2004 agreement with Arsenal, which included stadium naming rights, was worth around US $170 million. Its seven year deal with FIFA, signed in 2007, cost a reported US $195 million.
- Emirates has only had 3 incidents in its 25 years of history and has never had a casualty. Hope the exemplary record remains.
- Emirates employs 10,785 cabin crew from over 120 countries speaking over 80 languages. Their uniforms are designed by Simon Jersey plc.
- You can buy an Emirates A380 1:50 Scale Solid Aircraft Model from the official Emirates Online Store for $3300 here.
- According to a Wharton article, Maurice Flanagan, the current Executive Vice-Chairman of Emirates so hates the word “marketing” that he essentially banned the use of the term at Emirates. One time when he found that 11 of the firm’s 20,000 employees had the word “marketing” in their job title, he moved them to other positions.
- In the year of its 25th anniversary, Emirates announced revenues of US$11.8 billion and net profit up a massive 416% to $964 million.
69 things I will miss about Oman September 15, 2010Posted by Arun Rajagopal in Conversations, Oman.
Tags: Living, Muscat, Oman, Tourism
In no particular order of importance…
- My den.
- Calm, quiet and almost soporific pace of life.
- Star Cinema and their very friendly staff.
- And the box seats in Orchestra, Star Cinema, usually Seat #23 or #25. Seat #4, Row 1 at any of the Mini Cinemas.
- The madness at Wadi Adai Roundabout: Thank God a signal junction is replacing the roundabout.
- Parking woes at City Cinema Shatti.
- City Cinema Sohar.
- The drive from Muscat to Dubai and back.
- The official superhero of my building: TopCat Ramos.
- Moviestudio and his amazing collection of movies.
- The crazy airport flyover.
- Muscat International Airport. Small but convenient. Friendly immigration, e-gate, reasonable duty free selection and helpful staff. And the free WiFi at the airport that made this post possible.
- Annapoorna restaurant in CBD.
- Lunch Thaali at Saravana Bhavan.
- The service station at Wadi Kabir omanoil filling station. For giving my rides ‘Cleopatra Shower’.
- Green Clean at Qurum City Centre. For giving my rides such amazing shine.
- Early morning drives.
- The luxury coaches of Muscat. The Beasts of Al Khanjry, Comfortline, GTC, CTC, Salalah Line, ONTC, Happyline, Al Turki etc.
- My ride.
- Friendly locals everywhere. Oman is really one of the friendliest nations on Earth.
- Times of Oman.
- My Laundrywallahs from Unnau, Uttar Pradesh and their chaste Hindi.
- Rajan’s Barber Shop at CBD for close shaves.
- Brands Elite and their casks of Stanley’s White and Red Lambrusco.
- The superb view of the hills from my den.
- The flowers at Al Fair Sarooj. They have made many a diva happy.
- Shell Filling Stations.
- National Bank of Oman Cash Deposit Machines.
- The Dodge Chargers that make my head turn.
- The crazy shop names.
- Beef Ularthiyathu at Divine. Also the lunch thaali at Divine.
- Chilis at Muscat City Centre.
- Aldo at Muscat City Centre.
- When it rains.
- Uptown. The entire gang with a special mention to Nash.
- Split Chili at Uptown.
- Murgh Malai Tikka Masala and Garlic Rice at Uptown.
- The uber cool Oman tweeps.
- Marina Bander Al Rowdha.
- Dolphin Watching.
- Wahiba Sands.
- Bus stop at Thumrait.
- Counting the million stars at Haima desert.
- Landing and take off at Muscat International Airport.
- Amazing Shawarma at Muscat Bakery in Wadi Adai.
- Swami’s Hotel at Ruwi High Street.
- Happyline Transport.
- Woodland’s for the occasional takeaway.
- Nirvana. Because I love red and the ambience and the Corona is just spiffy.
- Khyber. For their excellent service and garlic pickle.
- UMS. For the memories.
- Wunderman Oman. For broadening my horizons.
- Bus Street at Ruwi, next to Sultan Qaboos mosque.
- The Grand Mosque at Bausher. For its grace and elegance.
- The Royal Oman Police. For being such stars in uniform.
- Ghazal at Grand Hyatt. For the great band.
- White Tiger Restaurant at Barka, next to omanoil. For the superb Beef masala.
- Al Bahja cinema.
- Plane spotting at Muscat International Airport. The Oman Air A330s make me beam.
- All the friends out here who are like family.
- How the roads go quiet during Ramadan. Lame.
- Shopping for Jeema water and 6-packs of Coke.
- Ranjan, Man Friday who cleans my den every Friday.
- White Chocolate at Starbucks.
- Nuts & Bolts. The newest pub in town. And themed on automobiles.
- Driving Chargelina around Muscat.
40 out of 40 for Oman Air September 2, 2010Posted by Arun Rajagopal in Advertising, Airlines, Aviation, Branding, Marketing, Oman, Travel.
Tags: Airines, Aviation, National Day, Oman, Oman Air
Launches 40th destination ahead of 40th National Day of Oman.
Pic credit: Christophe Selzere, JetPhotos.Net
Congratulations to Oman Air, the national airline of the Sultanate of Oman, who launched Kathmandu, its 40th destination today. 2010 is of great significance for the Sultanate as it marks the 40th National Day of Oman (the birthday of His Majesty Sultan Qaboos bin Said is on 18 November). Every corporate in the country is involved in a marketing activity to do with the #40, so it is great to see Oman Air celebrate in a unique manner by launching their 40th route.
Oman Air commenced operations in 1993. It achieved modest growth as a privately owned regional player till 2007, when the Government of Oman pulled out of Gulf Air, designated Oman Air as national carrier, recapitalized it and focused on developing it as an international airline. In 2007, Oman Air went long-haul by launching Bangkok and London. From then on, there has been no looking backwards for Oman Air, with a penchant of doing business differently from its bigger cousins in the region.
Pic credit: Smit ZhiFei, JetPhotos.Net
2008 saw a slew of changes at Oman Air. In February 2008, Oman Air unveiled its new branding and aircraft livery as a part of its plans to go international. The characteristic Red, White and Green national colors and traditional Khanjar gave way to Turquoise Blue, Silver and Gold along with a Frankincense smoke plume in an effort to project Oman Air as the new wings of Oman and the ambassador of a nation known for its timeless traditions, vibrant heritage and legendary hospitality.
The year also saw the launch of new routes to the Indian Sub-Continent and the unveiling of a new fleet and long-haul route expansion program. In July 2008, industry veteran and former chief executive of Srilankan Airlines, Mr. Peter Hill took over as the new CEO of Oman Air following the untimely demise of CEO Ziad bin Karim Al Haremi, who played a stellar role in initiating the redevelopment and change of image of Oman Air.
2009 was truly a bellwether year for Oman Air. Under the leadership of Mr. Peter Hill and a revitalized management team, Oman Air went all out to dazzle the industry in a year of superlative achievements. The year witnessed in rapid succession the arrival of the first of Oman Air’s brand new A330s, the launch of Paris, Frankfurt, Munich, Male and Colombo, the unveiling of new Balenciaga designed uniforms, the launch of industry-leading First, Business and Economy Class cabins on the A330 fleet. A $10 million destination marketing campaign in association with Ministry of Tourism saw both Oman and Oman Air make great inroads into European markets. During the 2009 Dubai Air Show, Oman Air finalized an order for 5 Embraer 175 aircraft with another 5 options.
In 2010, Oman Air became the first airline in the world to offer in-flight mobile and WiFi connectivity through OnAir onboard its long-haul Airbus A330 fleet. It is interesting to note that Oman Air covered impressive strides during a period when the airline industry was weathering a downturn.
Having made significant investments in infrastructure and improving its products and services over the last few years, the future looks robust for Oman Air. The airline has a strategic vision of differentiating itself from its regional competitors by being a niche boutique airline that is focused on driving point-to-point traffic rather than being a hub-and-spoke carrier.
The results of ‘Change is on its way’ and ‘Discover the future of air travel’ are promising. During the first half of 2010, Oman Air saw a 40% increase in available seat-kilometres, a 73% rise in revenue passenger-kilometres and a 14 point improvement in seat factor, over the same period last year with passenger numbers up by 46% and cargo by 44%.
Along with the ongoing development of Muscat International Airport, Oman Air is playing a key role in the development of 4 domestic airports coming up in Sohar, Ras Al Hadd, Adam and Duqm. In October 2010, Oman Air will launch Milan as its 41st route. The airline will take delivery of its 7th A330 in 2011along with the first of Embraer jets that will ply on domestic routes. Plans are on to refurbish the existing B737 fleet to the same standards as the luxurious A330 fleet. Oman Air will take delivery of its first B787 Dreamliner in 2014 (the airline will be acquiring them from ALAFCO). The first of 6 737s on order are expected to arrive in 2014 as well.
The fortunes of Oman Air will be tied to the successful joint promotion of Oman as a must-visit luxury destination by both Oman Air and Oman’s Ministry of Tourism (a point Mr. Hill emphasizes often to fill the birds), development of ancillary services related to hospitality, tourism, ground services etc., and a continual improvement of travel services in a region that offers unparalleled choice to the flying public and intense competition between regional legacy carriers such as Emirates, Etihad and Qatar Airways who are truly global in their reach and cut-throat Low Cost Carriers such as Flydubai and Air Arabia.
Mabrook, Oman Air. More power to your wings. Fly higher for Oman!
Tags: Airfares, Eid, Holidays, Muscat, Travel Deals
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The Eid holidays are upon us and there is very much a chance that those in Oman will get a week off from Thursday, 9th of September 2010 to Wednesday, 15th of September 2010(?).
If that happens, happy long week holidays to all you.
And just in case, if you are planning to fly out of town, here’s a quick look at airfares in Muscat.
Understandably, most of you must have already booked your tickets, especially to India. If not, you can use this guide to snap up the last remaining deals.
From my research, Bangkok looks like the cheapest value long-haul destination to fly to. And towards India, Air India Express continues its reign as the best great value airline to fly to that part of the world. Flying out on Thursday, Wednesday, 15th of September 2010 will prove to be more expensive that any other day, as most people would want to start their holiday at the break of the weekend. If you can fly out on Friday, 10th of September or Saturday, 11th of September, you can save a couple of Rials. Lastly, flying on a low-cost airline such as Flydubai, Air India Express or Air Arabia can get you a better value than a full-service airline. And it goes without saying that the fares will rise as we get closer to Eid.
These airfares apply on a single adult, return journey from Muscat and are inclusive of all taxes and surcharges. They are valid as of 26 August 2010, 1pm – Oman time.
Journey dates: outbound – Thursday, 9th of September 2010 and inbound – Wednesday, 15th of September 2010, unless mentioned next to the itinerary. All journeys are non-stop, unless indicated.
Let’s roll with the fares.
1. Cochin: MCT-COK-MCT: 194 Rials on Jet Airways.
2. Mumbai: MCT-MUM-MCT: 131 Rials on Air India.
3. Trivandrum: MCT-TRV-MCT: 196 Rials on Jet Airways. 176 Rials on Air India Express if outbound: Friday, 10th of September 2010 and inbound: Thursday, 16th of September 2010.
4. Calicut/Kozhikode: MCT-CCJ-MCT: 142 Rials on Air India Express.
5. Delhi: MCT-DEL-MCT: 140 Rials on Air India Express. 134 Rials on Gulf Air with layover and change of aircraft at Bahrain.
6. Mangalore: MCY-IXE-MCT: 184.5 Rials on Air India Express, if outbound: Friday, 10th of September 2010 and inbound: Thursday, 16th of September 2010.
7. Dubai: MCT-DXB-MCT: 38 Rials on Flydubai.
8. Bangkok: MCT-BKK-MCT: 153 Rials on Qatar Airways with a layover in Doha & change of aircraft in Doha.
9. Kuala Lumpur: MCT-KUL-MCT: 241 Rials on Qatar Airways with a layover & change of aircraft in Doha.
10. London Heathrow: MCT-LHR-MCT: 259 Rials on British Airways with stopover at Abu Dhabi, no aircraft change.
11. Amman: MCT-AMM-MCT: 209.860 Rials on Flydubai with layover and change of aircraft at Dubai.
12. Cairo: MCT-CAI-MCT: 232 Rials on Emirates with layover and change of aircraft at Dubai.
13. Frankfurt: MCT-FRA-MCT: 225 Rials on Gulf Air with layover and change of aircraft at Bahrain.
14. Colombo: MCT-CMB-MCT: 192 Rials on Emirates with layover and change of aircraft at Dubai.
15. Kathmandu: MCT-KTM-MCT: 123.700 Rials on Oman Air, if outbound: Thursday, 9th of September 2010 and inbound: Thursday, 16th of September 2010.
To get these offers, visit the respective airline website, check with your travel agent or head to Expedia. Please note that air fares of Oman Air, Air India Express & Flydubai are not listed on Expedia.
The best cabin crew uniform in Indian skies August 17, 2010Posted by Arun Rajagopal in Advertising, Aviation, Branding, India, Marketing, Travel.
Tags: Air India, Air India Express, Cabin Crew, GoAir, Indian, IndiGo, Jet Airways, JetLite, Kingfisher Airlines, Kingfisher Red, Livery, Paramount Airways, SpiceJet, Uniform
Close on the heels of JetLite unveiling their new cabin crew uniforms, IndiGo has decided to go for the PanAm designer look and shake up the skies.
Let’s have a fun contest today to find out the best cabin crew uniform in the Indian skies.
Who looks the sizzling best? Feel free to vote for your favorite airline uniform in the poll that follows the pictures. I pick Jet Airways.
* (Apologies for the ‘poor’ GoAir pic! Do share if you find a better one!)
Why customer feedback matters for an airport. The case study of Cochin International Airport. August 16, 2010Posted by Arun Rajagopal in Aviation, India, Marketing, Travel.
Tags: Airport, CIAL, Cochin International Aiport, customer feedback, Customer Service, Kerala, Kochi
One of the reasons I like Cochin International Airport (COK) is because of its large spaces. A lot of airports I have been to in India or in the Arabian Gulf region are bursting at the seams or are under a constant state of development.
Opened in 1999, Cochin International Airport has all the whistles and bells of a modern airport. Larger spaces. Faster check-in. A great view of the tarmac from the gates. A reasonable duty-free selection. And the airbridges, which means no bumpy rides in the bus to the plane or no getting wet in the rains. And yes, a bookshop will be open soon. I’m told that the newly opened international terminal at Trivandrum (TRV) is catching up with Cochin and I can’t wait to check it out soon.
I was recently traveling through Cochin and with a couple of hours to kill for my flight to Muscat, I chanced upon a register placed in a corner of the Departure Terminal under a board that said ‘Feedback on Airport Security’. I couldn’t help but glance through the feedback book and what I read is going to be the crux of this post.
1. Airport security needs be more friendly.
Majority of the people complained about the cold, indifferent attitude of the airport security staff. Someone wrote: “The airport security should learn to speak proper English; English being the ‘national language’ of India.” I don’t know if the airport authorities can influence behavioral changes among the security staff. I think airport security is managed and run by CRPF, a central government agency whose functioning is outside the purview of the airport management’s control. But yes, there was almost universal criticism of their ‘customer service’ skills and their general approach to dealing with travellers. Now some of you may ask, shouldn’t their focus be on airport security than being nice to people in an age of heightened terror and security risks, but isn’t it better to have pleasant people skills no matter what your job.
2. Please smile, Mr. Immigration Officer.
The immigration officials at the airport came under fire too. Someone had written – Can someone teach these people to smile? Or getting them to smile is like asking for the moon… something in that lines. Frequently traveling through airports in India, I know this is true. It doesn’t matter that the immigration official is probably one of the first people you come across in a new country, especially if you are a tourist. I have given up on all etiquette and polite manners when I submit my passport at Indian immigration. I give a cold stare and get a colder one back along with the stamped passport. On good days, I get the passport and boarding card flung at me. Oh why not, I’m being done a huge favor after all by this official who had to forgo his siesta at 6 in the morning to see the back of planeloads of travelers bound to the Arabian sands. This is where I admire the immigration officers at Muscat International Airport. They never forget to wish you, enquire your well-being and heartily welcome you to their country before stamping your passport.
3. “Can Cochin Airport have a dedicated smoker’s lounge?” What really impressed me about this request was not the request itself, but the sincerity and manner in which it was expressed.
“More than 60% of travellers and tourists around the world are smokers and hence this airport should make convenient arrangements for smokers to light up in peace without going out of their minds and troubling fellow passengers.” A feedback suggestion that is always substantiated with a fact has a better chance of going through. (In this case, the ‘60%’ fact).
4. A gentleman requested for a separate prayer room for gents as well as ladies… fair enough.
5. A traveler to Houston made the brilliant observation regarding the absence of a single clock in the entire boarding gate area. True, there are giant screens showing flight schedules, but it would be wise to have the local time on them as well.
6. A tech-savvy traveler requested the airport authorities to provide passengers with Worldspace Radio… a couple of them demanded a better selection of TV channels on the airport TV. I guess Asianet or Surya is not everyone’s cup of tea.
7. One of the ultimate requests was by a couple of travellers who requested a bar in the terminal; nothing like a neat Scotch on the rocks before departure. Full marks to that. And no points for guessing that they were Malayalees.
8. Almost everyone complained about the lack of decent dining facilities in the departure terminal and the exorbitant price of tea & coffee. A cup of coffee costs 50 rupees. (A passenger wrote that the price of coffee was more scalding than the coffee itself). And COK Airport Coffee takes the crown as one of the ultimate listless coffees I have ever had the pleasure of drinking.
9. A passenger wrote about the how the drive-in entrance at the departures & arrival terminal wasn’t covered leading to travelers and their luggage getting drenched in the rains as they entered the terminal building. A very valid point; I came under the showers too as I was leaving COK that morning. Not a good experience to take off wet.
10. Hidesign has a swanky outlet at the airport. I hope they are making money.
11. Thought to end the post: I find liquor at Cochin Duty Free cheaper than Muscat Duty Free. And the last time I checked, they were giving a bottle free with every 2 bottles of Jack Daniel’s.
A couple of thoughts on Feedback:
1. Feedback is vital.
For individuals, brands and organizations, feedback tells you what’s working right and what isn’t. Feedback is critical to customer service, product improvement, cost savings, productivity and work efficiency.
2. Feedback matters only when it is from the right person.
So I worked on this snazzy looking marketing campaign. Getting suggestions on its look and feel from my peers isn’t as good a feedback from the customers of that product or service.
3. Use the right tools to collect Feedback.
A complaint book at Cochin International Airport seems to a simple and old-fashioned method to collect feedback. But it is any day, a more effective and practical tool than a website form. The customer should find it convenient to share feedback and feedback collection should ideally happen at touch points where customers interact most with you.
4. Feedback should lead to action.
Feedback is of no good if you don’t act upon it. Also, it helps to acknowledge that have you received feedback.
To conclude, do enjoy this video of an Emirates B777 landing at Cochin.