Comments on: Brand Leadership Lessons from Air New Zealand

By: K FLYER

K FLYER — Sat, 13 Feb 2010 10:36:25 +0000

Excellent ! Keep it up !

By: Michael

Michael — Wed, 03 Feb 2010 21:56:48 +0000

Nice take on Air NZ marketing, product, people and culture. Thanks.

By: Steve Finikiotis

Steve Finikiotis — Thu, 28 Jan 2010 04:59:07 +0000

Arun,

Cudos on an interesting and informative post. Your observations about NZ’s brand leadership are spot on. And it’s evident that they support their brand promise.

I’m particularly interested in how traditional carriers innovate their on-board services, and NZ has been a leader in experimenting to improve the experience. They’ve been one of my favorite long-haul carriers and I look forward to sampling the SkyCouch. So, yea, “Gotta love the Kiwis!”

Steve Finikiotis

By: » Six Brand Leadership Lessons from Air New Zealand, and the flatbed seat in Economy Class - SimpliFlying || Aviation :: Branding :: Technology || Airline marketing, airline brand management, social media, Web 2.0

Wed, 27 Jan 2010 10:20:56 +0000

[...] And here’s how Arun explains Air New Zealand is re-defining the flying experience (first published on his blog) [...]

By: sartenada

sartenada — Tue, 26 Jan 2010 13:39:29 +0000

Very good!!! All is like dream, I see!!!

What about delays? How they do quality statistics from delays? How they are treated? Are these statistics to be shown to workers?

What about feedback from passengers? Do they makes statistics from them? Number of positive and negative feedback?

What about lost and found luggage? Number of luggages found in one week/in one month?

Is the ground personel multi task personel and they can change their duty position in case of needed?

Do the leaders aware all of these few ideas I asked? If they are, share they info to the workers?